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Good Services: How to Design Services that Work

Good Services: How to Design Services that Work

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Author: Downe, Louise

Binding: Paperback

ISBN: 9789063695439

Details:

Author: Downe, Louise

Brand: Laurence King Publishing

Binding: Paperback

Number Of Pages: 192

Release Date: 03-03-2020

EAN: 9789063695439

Package Dimensions: 7.7 x 5.2 x 0.7 inches

Languages: English, French

Description:

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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