Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. In addition, chapters now open with a �Performance Excellence Profile� highlighting a recent Baldrige recipient.
Quality & Performance Excellence
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Author: Evans, James R.
Binding: Paperback
ISBN: 9788131500668
Details:
Author: Evans, James R.
Brand: Cengage Learning
Edition: 8
Features:
- Quality & Performance Excellence
Binding: Paperback
Number Of Pages: 496
Release Date: 01-01-2016
Part Number: 43178-6073
Package Dimensions: 9.1 x 7.4 x 1.0 inches Languages: English
EAN: 9788131500668
